JSquared Studios

Terms of Service

Last updated: 5 June 2026

These Terms of Service (“Terms”) govern your access to and use of the client portal and creative services provided by J-Squared Studios (ABN 36 692 526 097) (“we”, “us”, “our”). We are an Australian creative studio specialising in video and photography production, retainers, and embedded media. Please read these Terms carefully — they form a binding agreement between you (the “Client”) and us.

1. Acceptance

By accessing the portal, accepting a quote, or engaging us to perform any work, you agree to be bound by these Terms. Where we have entered into a separate written agreement, statement of work, or signed quote with you, that document and these Terms are intended to be read together; if there is any inconsistency, the signed engagement document prevails to the extent of the inconsistency. If you do not agree to these Terms, you should not use the portal or our services.

2. Our services

We provide creative production services, which may include the following. The exact scope, quantity, format, and timeline of any work is defined in the engagement, quote, or statement of work agreed for that project:

  • Production shootsOn-location and studio video production, planned and scheduled through the portal.
  • DeliverablesEdited videos, photo sets, and other creative assets prepared from each shoot.
  • RetainersOngoing monthly engagements that bundle production slots and deliverable credits.
  • PhotographyStandalone and campaign photography, including embedded and social-first media.

Anything not expressly described in the agreed scope is considered out of scope and may be quoted as additional work.

3. Packages & credits

Many engagements are delivered through packages. A package defines what you receive each cycle, typically including:

  • Production slots — a set number of shoot days or sessions made available to you each monthly cycle.
  • Deliverable credits — a set allowance of edited deliverables that you can request and redeem against your package each cycle.

Unless your engagement states otherwise, retainers run for a minimum of two (2) monthly cycles. Production slots and deliverable credits are allocated per cycle and [PLACEHOLDER: do / do not] roll over to the next cycle if unused. The specific number of slots, credits, formats, and any tailored arrangements may be customised per Client and will be recorded in your engagement or in the portal.

4. Fees, invoicing & payment

Fees for your engagement are set out in your quote, package, or statement of work. Unless expressly stated otherwise, all prices are quoted exclusive of GST, and GST will be added where applicable.

  • Invoices are issued through Xero.
  • Payment can be made online by card via Stripe, or by direct bank transfer to the account shown on the invoice.
  • Invoices are payable within [PLACEHOLDER: payment terms, e.g. 14 days] of the invoice date.

If an invoice remains unpaid after its due date, we may [PLACEHOLDER: overdue / late-payment terms — e.g. charge interest at a stated rate, pause work, or withhold deliverables] until the overdue amount is paid. You remain responsible for any reasonable costs we incur in recovering overdue amounts.

5. Intellectual property

Ownership and licensing of the work we produce is structured as follows. These defaults apply unless your engagement records something different:

  • Raw footage & project files — we retain ownership of all raw footage, RAW photos, source files, project files, and working assets created in producing your deliverables. These are not provided to you unless agreed in writing, and may be subject to an additional fee. [PLACEHOLDER: raw footage handover terms]
  • Final deliverables — on full payment of all amounts owing for the relevant work, we grant you a [PLACEHOLDER: licence scope — e.g. perpetual, worldwide, non-exclusive] licence to use the final deliverables for your [PLACEHOLDER: permitted use — e.g. own marketing and social media] purposes. Until full payment is received, no licence or ownership in the deliverables passes to you.
  • Third-party assets — any licensed music, stock, fonts, or talent appearing in a deliverable remains subject to the terms and licence period of the relevant third party.

We may use the work we create for you in our portfolio, showreel, website, and marketing channels to promote our services. If you would prefer that we do not, you may opt out by notifying us in writing at the contact address below, and we will not feature your work in our promotional material.

6. Client responsibilities

Good creative work depends on your input. You agree to:

  • provide clear, complete briefs and reference material in a timely manner;
  • review drafts and give approvals or consolidated feedback by the agreed dates;
  • provide reasonable access to people, products, and locations needed for a shoot;
  • obtain and hold all necessary permissions, permits, and releases for filming locations, talent, and any individuals appearing on camera; and
  • ensure that any content, materials, or information you supply to us is lawful, accurate, and does not infringe the rights of any third party.

Delays or incomplete information from you may affect agreed timelines, and any resulting rescheduling is handled under the cancellation and rescheduling terms below.

7. Revisions & scope

Each deliverable includes the number of revision rounds specified in your package or quote. A revision round means a single consolidated set of feedback returned by you. Requests that go beyond the included revisions, or that change the agreed creative direction, scope, or specification after work has begun, are treated as additional work and will be quoted and agreed separately before we proceed.

8. Cancellation & rescheduling

We understand plans change. The following notice periods apply to booked shoots and sessions:

  • Rescheduling — please give at least [PLACEHOLDER: reschedule notice period] notice to move a booked shoot.
  • Cancellation — cancellations made with less than [PLACEHOLDER: cancellation notice period] notice may incur a fee or forfeit the relevant slot or credit.

Any deposit is [PLACEHOLDER: deposit handling — e.g. non-refundable but credited to your engagement]. Production slots or deliverable credits used to secure a cancelled booking are handled in accordance with [PLACEHOLDER: credit forfeiture / re-credit rule].

9. Confidentiality

Each party may receive confidential information about the other in the course of an engagement, including business plans, unreleased campaigns, pricing, and pre-release creative material. Both parties agree to keep the other’s confidential information secure, to use it only for the purposes of the engagement, and not to disclose it to third parties without consent, except where disclosure is required by law. This obligation continues after the engagement ends. Our use of work in our portfolio under section 5 is not a breach of this section where you have not opted out.

10. Warranties & liability

We will perform our services with due care and skill and to a reasonable professional standard. Except as expressly stated in these Terms, and to the maximum extent permitted by law, our services and deliverables are provided “as is” and we exclude all other warranties, whether express or implied.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with an engagement — whether in contract, tort (including negligence), or otherwise — is limited to [PLACEHOLDER: liability cap — e.g. the total fees paid for the relevant engagement]. We are not liable for any indirect, incidental, or consequential loss, or for any loss of profit, revenue, data, or anticipated savings.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other right that cannot lawfully be excluded. Where our liability for a failure to comply with a non-excludable guarantee can lawfully be limited, it is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.

11. Termination

Either party may terminate an engagement by giving the notice set out in the relevant agreement, or [PLACEHOLDER: default termination notice period] if none is stated, subject to the minimum retainer commitment in section 3. Either party may also terminate immediately if the other commits a material breach that is not remedied within a reasonable time after written notice. On termination, you remain liable for all fees for work performed and costs committed up to the termination date. Sections relating to payment, intellectual property, confidentiality, and liability survive termination.

12. Governing law

These Terms are governed by the laws of [PLACEHOLDER: State, e.g. Victoria], Australia, and each party submits to the non-exclusive jurisdiction of the courts of that State and the courts competent to hear appeals from them.

13. Changes to these Terms

We may update these Terms from time to time to reflect changes to our services, business, or legal obligations. The latest version will always be available on this page, with the “Last updated” date shown above. Your continued use of the portal or our services after a change takes effect constitutes acceptance of the updated Terms.

14. Contact us

If you have any questions about these Terms, please contact us at info@jsquaredstudios.com.au.